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Heavenly Pastures – Consent Policy Summary

Effective Date: December 2025

Welcome to Heavenly Pastures Pet Cremation Services. This website is operated by Heavenly Pastures, and we are committed to respecting your privacy and being transparent about how your information is collected, used, and protected.

This consent policy explains how we handle the personal data you share with us when browsing or interacting with our website. We use cookies for service improvement and ad personalisation. By continuing to use our website, you acknowledge and agree to the practices described in this policy.

Information We Collect

When you visit or use our website, we may collect the following types of information:

1. Personal Information

Details that may identify you directly or indirectly, such as your name, address, email, telephone number, or other contact information you voluntarily provide.

2. Technical & Non-Personal Information

This includes information automatically gathered from your device and browser, such as IP address, device type, operating system, pages visited, and how you navigate our site.

3. Cookies & Tracking Technologies

We use cookies and similar tools to improve your browsing experience, personalise ads, analyse website activity, and enhance overall performance. Full details are provided in our Cookie Policy.

4. User-Submitted Content

Any content you choose to submit—such as reviews, forms, comments, or feedback—is collected and stored.

How We Use Your Information

Your information may be used for the following purposes:

1. Delivering & Improving Our Services

We process your data to operate our website effectively, keep it secure, and enhance your experience.

2. Communication

Your contact details may be used to respond to enquiries, provide customer support, or send service-related updates.

3. Personalisation

Cookies and usage data help us tailor your online experience, including personalised content and advertising.

4. Marketing

Where you’ve given permission, we may send newsletters, promotions, or other marketing materials. You may opt out at any time.

5. Legal Compliance & Protection

We may use your information to meet legal obligations or protect our rights, users, or the public.

Sharing Your Information

We may disclose your information in the following circumstances:

1. Service Providers

Trusted third-party partners (such as website hosts, analytics platforms, or marketing tools) may access your information to help us operate our services.

2. Business Changes

If Heavenly Pastures is involved in a business transition (sale, merger, restructure), your information may be transferred to the new entity.

3. Legal Requirements

We may disclose data when required by law, regulation, or lawful request.

4. Consent-Based Sharing

If you authorise additional sharing, we will disclose information for those stated purposes.

Your Consent Choices

By using our website, you agree to the collection and use of your information as described.

You may withdraw consent at any time by contacting us at info@heavenlypasturespetcremations.co.uk; however, some features or services may become unavailable.

Data Security

We use appropriate organisational and technical safeguards to protect your information from unauthorised access, misuse, or loss. While we strive to maintain high standards, no online transmission is entirely risk-free.

Data Retention

Your personal information is kept only for as long as needed to fulfil the purposes outlined in this policy, unless a longer retention period is legally required.

Links to External Websites

Our website may include links to third-party sources. This policy applies only to Heavenly Pastures’ website, so we encourage you to review the privacy practices of other sites before sharing personal information.

Updates to This Policy

We may revise this Consent Policy from time to time. Significant changes will be communicated via our website. Your continued use of the site indicates acceptance of any updates.

Contact Us

If you have questions or requests relating to your data, please contact us:

Email: enquiries@heavenlypasturespetcremations.co.uk

Last Updated: December 2025

HEAVENLY PASTURES – PRIVACY NOTICE

Last Updated: December 2025

This Privacy Notice explains how Heavenly Pastures Pet Cremation Services Ltd (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you interact with us—whether through our website, social media channels, or during any communication relating to our services.

If you do not agree with the practices described, please discontinue use of our services. You may contact us at any time for clarification: enquires@heavenlypasturespetcremations.co.uk

SUMMARY OF KEY POINTS

  • We collect personal information based on how you interact with us and the services you use.

  • Sensitive information may be processed only with your consent or where legally permitted.

  • We may receive information from external partners or public sources.

  • We use your information to deliver our services, enhance user experience, ensure security, comply with law, and—with permission—provide marketing communications.

  • Your data is shared only when needed, such as with service providers or in legally required circumstances.

  • You have rights over your data, including access, correction, deletion, and objection to processing.

  • You can exercise your rights by contacting us directly.

FULL PRIVACY NOTICE

1. Information We Collect
Information You Provide

We may collect personal details when you:

  • Contact us

  • Request information

  • Make a booking

  • Use our website forms

  • Interact on social media

  • Participate in events or promotions

This may include:

  • Name

  • Address

  • Email

  • Phone number

Sensitive Information

Where necessary and lawful, we may process:

  • Payment details

  • Special requests relating to cremation arrangements

Payment Data

Payments processed through our payment partners (e.g., card processors or finance providers) are handled securely, and we do not store full payment instrument numbers.

Automatically Collected Data

When visiting our website, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Interaction behaviour

  • Location (approximate)

Cookies and tracking tools may also be used. Details are available in our Cookie Policy.

Information From External Sources

We may receive information from:

  • Social media platforms

  • Marketing partners

  • Public databases

  • Advertising platforms

Interactions on Facebook or Instagram may provide profile data depending on your privacy settings.

2. How We Process Your Information

We use your information to:

  • Create and manage accounts

  • Communicate with you

  • Deliver cremation services and aftercare support

  • Process orders and payments

  • Improve website functionality

  • Request feedback

  • Provide marketing (where consented)

  • Ensure security and prevent fraud

  • Understand usage patterns

  • Improve customer experience

  • Meet legal requirements

3. Legal Bases for Processing

If you are within the UK or EU, we rely on the following lawful bases:

  • Consent – where you agree to specific processing

  • Contract – where processing is necessary to fulfil a service you’ve requested

  • Legitimate Interests – such as improving services or security

  • Legal Obligations – complying with regulations

  • Vital Interests – where necessary to prevent harm

4. Sharing Your Personal Information

We may share information with:

  • Hosting and IT providers

  • Analytics and marketing partners

  • Social platforms

  • Payment processors

  • Couriers

  • Government authorities (where legally required)

In the event of business restructuring or sale, your data may transfer to the new operating entity.

5. Third-Party Websites

Our website may link to external services. Heavenly Pastures is not responsible for the practices or content of third-party sites.

6. Cookies & Tracking Technologies

We use cookies for:

  • Functionality

  • Security

  • Analytics

  • Personalised advertising

You can adjust cookie preferences via your browser.

7. Social Logins

If you access our services via Facebook or other social platforms, we may receive profile details, depending on your account permissions.

8. International Transfers

Our servers are located in the UK, but some of our service partners may store or process data elsewhere. We use safeguards to protect data during such transfers.

9. Data Retention

We retain personal information only as long as necessary to fulfil service, legal, and operational needs. When no longer required, data is securely deleted or anonymised.

10. Data Security

We use appropriate security measures; however, no internet system is completely secure. Please use our website responsibly and ensure your device is protected.

11. Information From Minors

We do not knowingly collect information from individuals under 18. If you believe a minor has submitted data, please notify us immediately for removal.

12. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to certain processing

  • Data portability

  • Withdraw consent

To exercise these rights, email: enquiries@heavenlypasturespetcremations.co.uk

13. Do-Not-Track

We currently do not respond to DNT signals due to the lack of an established universal standard.

14. Updates to This Notice

We may revise this Privacy Notice periodically. Updates will be posted on our website.

15. Contact Us

For privacy-related questions, please contact:

Email: enquiries@heavenlypasturespetcremations.co.uk
Phone: 01704 776 976
Address:
Heavenly Pastures Pet Cremation Services Ltd
New Bartons Farm
Runway Road
Off Kestrel Place
Burscough
L40 8AB

16. Reviewing, Updating, or Deleting Your Data

To request access, updates, or deletion of your personal information, please contact us via the email listed above.